====== General principles for problem solving ======


  * Most of the times your network connection works right away, so [[getting_started|let's get started]] =)
  * You cannot always read this site if you have problems with your internet connection.
    * You might get online with some other terminal equipment (mobile phone etc.)
    * In the Rentukka learning space and the Kortepohja library, there are computers with which you can search for more information about your problem.
  * A neighbour or an acquaintance who lives in a Soihtu apartment could help you with solving the problem in many ways:
    * Ask them if they have similar problems.
    * Try to use your own computer in their apartment’s network or ask them to try their computer in your apartment’s network.
  * Your problem might be caused by a temporary problem elsewhere.
    * Soihtu broadband network communications run through the university network. In the university network, recurring and acute maintenance work is often underway. Also check the service bulletins of the university network: https://www.jyu.fi/digipalvelut/en/news/
    * If your connection has suddenly shut down or worsened, wait for a few minutes and try again.
  * Tell the IT support about your problem through the [[en:ask-it|Ask IT form]].