A device that has been registered to the Soihtu network needs to fetch the needed network settings through the network automatically. Normally, computers and other network devices have been set to work this way. The retrieval of the network settings happens through the DHCP protocol. Make sure that your network connection uses the DHCP protocol.
In the Windows 7 operating systems, there are existing protection and data sharing settings which are called network settings. The home network is a network location which enables the sharing of the computer’s services with other devices in the same network. Public network location protects your computer better, and we recommend using it if you connect your computer directly to the Kortex network with a cable. The network location is tied to the connection, so if you are using a wireless connection, the network location applies to it, and if you have connected your computer with a cable, the network location concerns it in turn.
Instructions for Windows 7: http://windows.microsoft.com/fi-fi/windows/choosing-network-location#1TC=windows-7
Windows 8.1 includes a choice with which you can allow the computer to search and share information with other devices in the information network. If you connect your computer to the Kortex network directly with a cable, we recommend that you delete this setting due to data protection.
In devices connected to the network, there is a technical feature called a network adapter that is responsible for the communications. In some devices, there are multiple network adapters. Each network adapter has its own network settings. For example, a router has a network adapter for an internet/WAN connection that connects outward, and one or more network adapters communicate to the “intranet”/local network. Laptops usually have their own network adapter for the cable connection and the wireless connection. In a traditional desktop, there is often only one network adapter that is used through the network cable.
In the Windows 7 operating system, the status information of the local network adapter can be found in the following way (and with some adaption, this also goes for the wireless network adapter):
Open the Open Network and Sharing Center. It can be found in the control panel or the by right-clicking the network taskbar the task bar.
In the left link bar of the Open Network and Sharing Center, there is the option “Change adapter settings”; open the link and double click the Local Area Network icon. “Local Area Network Status”; click “Information” to see more information.
The status summary can most likely be copied. For the support person solving, for example, network problems, here are the instructions for it: Select the entire area with the mouse (so that it is shown in a different background colour). Then, hold down the Ctrl button and press the c button for the content to be saved to the Windows clipboard. After that, you can paste the content of the clipboard to the message or form with, for example, the Ctrl + v command, i.e. hold down the Ctrl button and now press the v button.