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If you need help with getting your computer online or connecting it to the Soihtu network, you should primarily use the Ask IT form which can be found at With the form, you can send a service request to the IT aids who will try their best to help you with your problem.

Please note that the IT aid is not an aid system that is available 24/7, and therefore there might be a delay up to a few days in the processing of your request. Usually, however, the IT aids try to react to the problems as quickly as possible.