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General principles for problem solving

  • Most of the times your network connection works right away, so let's get started =)
  • You cannot always read this site if you have problems with your internet connection.
    • You might get online with some other terminal equipment (mobile phone etc.)
    • In the Rentukka learning space and the Kortepohja library, there are computers with which you can search for more information about your problem.
  • A neighbour or an acquaintance who lives in a Soihtu apartment could help you with solving the problem in many ways:
    • Ask them if they have similar problems.
    • Try to use your own computer in their apartment’s network or ask them to try their computer in your apartment’s network.
  • Your problem might be caused by a temporary problem elsewhere.
    • Soihtu broadband network communications run through the university network. In the university network, recurring and acute maintenance work is often underway. Also check the service bulletins of the university network:
    • If your connection has suddenly shut down or worsened, wait for a few minutes and try again.
  • Tell the IT support about your problem through the Ask IT form.