General principles for problem solving

Most of the times your network connection works right away, so let's get started
You cannot always read this site if you have problems with your internet connection.
- You might get online with some other terminal equipment (mobile phone etc.)
- In the Rentukka learning space and the Kortepohja library, there are computers with which you can search for more information about your problem.
A neighbour or an acquaintance who lives in a Soihtu apartment could help you with solving the problem in many ways:
- Ask them if they have similar problems.
- Try to use your own computer in their apartment’s network or ask them to try their computer in your apartment’s network.
Your problem might be caused by a temporary problem elsewhere.
- Soihtu broadband network communications run through the university network. In the university network, recurring and acute maintenance work is often underway. Also check the service bulletins of the university network: https://www.jyu.fi/digipalvelut/en/news/
- If your connection has suddenly shut down or worsened, wait for a few minutes and try again.
Tell the IT support about your problem through the Ask IT form.